Returns & Refunds Policy

Vitality Holistic Health and Wellness, LLC
Vitality Holistic Fitness, LLC

Last Updated: 2/25/26

All products and services offered by Vitality Holistic Health and Wellness, LLC and Vitality Holistic Fitness, LLC are delivered in digital format and/or include reserved coaching time and limited enrollment capacity.

Because of the nature of digital access and coaching commitments, all sales are final unless otherwise stated below.

By purchasing any product or service, you agree to the terms outlined in this policy.

1. Digital Products & Online Experiences

This includes, but is not limited to:

• Digital challenges
• Downloadable workbooks
• Guided meditations
• Meal guides
• Habit trackers
• Online courses
• Digital bundles
• Pre-recorded trainings
• Educational materials

Due to immediate access to proprietary digital materials, all digital product purchases are non-refundable.

Once access is granted, no refunds, returns, or exchanges will be issued.

By completing your purchase, you acknowledge and agree that you waive any right to request a refund for digital content.

2. 1:1 Coaching Programs

All 1:1 coaching services are non-refundable.

Coaching involves reserved time, personalized planning, and limited availability. Once a program is purchased, your spot is secured and cannot be refunded.

If you choose a payment plan:

• You are responsible for completing all scheduled payments.
• Payment obligations remain in effect regardless of participation level.
• Failure to complete payments may result in removal from coaching services and collection of outstanding balances.

Missed sessions without at least 24 hours’ notice may be forfeited.

3. Group Coaching Programs

Group coaching programs are non-refundable due to:

• Limited enrollment capacity
• Reserved participant spots
• Immediate access to materials
• Scheduled live sessions

If you are unable to attend a live session, recordings may be provided, but refunds will not be issued.

Payment plans must be completed in full.

4. Hybrid Coaching Programs (1:1 + Group)

Hybrid programs combine personalized coaching and group participation and are limited in capacity.

All hybrid program sales are final.

No refunds or partial refunds will be issued once enrollment is confirmed.

If you withdraw early, you remain financially responsible for the full program cost.

Payment plans cannot be canceled once initiated.

5. Deposits

If a deposit is required to secure your enrollment:

• Deposits are non-refundable.
• Deposits are applied toward the total program cost.
• Deposits secure your spot and prevent other applicants from enrolling.

6. Payment Plans

If you enroll using a payment plan:

• You agree to complete all scheduled payments.
• Payment plans are not subscriptions and cannot be canceled mid-term.
• Failure to complete payments may result in removal from program access and potential collection of outstanding balances.

Access to materials or coaching may be suspended until outstanding balances are resolved.

7. Billing Errors & Duplicate Charges

Refunds will only be issued in cases of:

• Duplicate transactions
• Documented billing errors

Requests must be submitted within 7 days of the charge to:

Courtney@vitalityholistichw.com

8. Removal from Programs

Vitality Holistic Health and Wellness LLC and Vitality Holistic Fitness reserves the right to remove any participant from a program or community without refund if they:

• Violate community guidelines
• Breach confidentiality
• Engage in disruptive, inappropriate, or harmful behavior
• Fail to meet payment obligations

9. No Guarantee of Results

All coaching, digital programs, and educational materials are provided for informational and educational purposes only.

We do not guarantee:

• Weight loss
• Symptom elimination
• Hormonal normalization
• Pain resolution
• Increased performance
• Specific health outcomes

Results vary based on individual implementation, consistency, health history, and personal responsibility.

Participation does not create a medical provider-patient relationship.

You are responsible for consulting with a licensed healthcare provider before making dietary or lifestyle changes.

10. Agreement to Policy

By purchasing any digital product or enrolling in any coaching program, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.